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Dear (Store Manager),

As part of our continuing efforts to ensure that employees have the knowledge and resources to provide our customers with the best service, I want to inform you about important changes in something you deal with everyday - money!

The United States government is issuing currency with new designs and security features beginning with the $20 note this fall.   While the size and images on the bills will remain the same, the most noticeable change will be the addition of subtle background colors.  The redesigned currency is safer, smarter and more secure: SAFER because it is harder to fake and easier to check; SMARTER to stay ahead of tech-savvy counterfeiters; and MORE SECURE to protect the integrity of U.S. currency.

The issuance of the new $20 note will be followed by a new $50 note in 2004 and a new $100 note in 2005.  While decisions on new designs for the $5 and $10 notes are still under consideration, a redesign of the $2 and $1 notes is not planned. 

Educating your employees and customers about the coming changes will help reduce confusion and prevent loss as the new notes are issued.   We want to ensure that all employees and customers are familiar with the new features of the bill and are comfortable using and accepting them.  To help, the Bureau of Engraving and Printing has developed a variety of informative materials for you to use-all available to you free of charge.  Enclosed, please find an order form to order materials that you may find helpful in educating your employees and customers.  We ask that you utilize these important materials, talk to your staff about the importance of their role in the transition to the new notes, train your cash handlers to become familiar with the new note and its features to help them authenticate the redesigned bills and provide information to your customers.  Our goal is that everyone is well-prepared and knowledgeable about the new currency, thereby avoiding any time-consuming confusion at the point of purchase.  

We look forward to hearing about ways you shared this information with your employees. 
Thanks for your participation!  

Sincerely,

Your Name    
Your Title