:
Server Excellence Survey
Full
Service Version
Quick/Counter
Service Version
The 1% Solution
Dumb and Dumber
Was It Something I Said?
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Bill Main & Associates
Design a Server Excellence Survey
A well-designed Server Excellence Survey should consist of 20–25 questions that measure five key components of service:
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Sales & Merchandising
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Do counter or table service employees feel they have the marketing support and selling tools they need to maximize sales?
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Workplace Support
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How do counter and table service employees perceive the climate of teamwork, from owners to managers to janitors?
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Facilities & Equipment
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Does the equipment work? Is it reliable? Is the operation as efficient and productive as it can be?
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Management Attitude
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Are managers leaders, open to suggestions and input? Do they follow through?
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Restaurant Culture
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Are employees proud of their workplace, their job and their position in the community? Does the operation have a personality, or more importantly, does the operation practice values and integrity?
So whether you have a white tablecloth
restaurant or a quick service
deli, when you conduct a Server Excellence Survey, you send strong messages
to your employees: That you care and you value their opinion. This change
in management approach might be difficult at first. But once this new
inclusive team thinking is introduced and appropriate corrective measures
have been taken, service efficiency will improve, as will the morale,
motivation and self-esteem of your employees.