Pages:

Put People First
Calculate Your ETR
Solutions for Lowering Your ETR

For more great Trade Secrets and tools, take a look in the Archives!

© Bill Main & Associates

70% of customers who won't return to a foodservice establishment cite a negative interaction with an employee as the reason.

No wonder Management Guru Peter Drucker says "Managers should spend more time on managing people and making people decisions than on anything else. No other decisions are so long lasting in consequence or so difficult to unmake."

Employee management is costly. If you're like most operators, you spend 36¢ of every $1 you earn on labor. High employee turnover affects more than just payroll. It can cause you to lose customers, efficiency, morale, and product.

Trade Secrets Members, you can find out what turnover is really costing you by using out interactive calculator to determine your own Employee Turnover Ratio. ETR measures efficiency in recruiting, hiring, training and retaining employees. We've also outlines some steps you can take to lower your ETR.